Compliance
Compliance
Definition
The function responsible for meeting regulatory obligations across licensing, AML, responsible gambling, advertising standards, and reporting.
Why it matters
Compliance is the largest non-engineering function in most regulated iGaming operators and has grown faster than any other team over the past decade. Scope spans license maintenance and key-person filings, AML and CDD programs, responsible gambling controls, advertising and marketing standards, regulator reporting, audit and assurance, data protection, and complaints handling. In larger groups, dedicated sub-functions handle each area, often with regional teams aligned to specific jurisdictions.
The cost of compliance has become a structural barrier to entry. Running a serious compliance program in a Tier 1 regulated market requires dedicated staff, specialized tooling, ongoing legal support, and continuous regulator engagement. This is one reason the industry has consolidated: scale operators amortize fixed compliance costs across larger revenue bases, while smaller operators in some markets have found the unit economics unworkable. Boards now treat compliance as a top-tier risk, with direct reporting lines and explicit oversight responsibilities.
Frequently asked questions
Who reports to whom in a compliance function?
In larger groups, a Chief Compliance Officer reports directly to the CEO or to the board. Sub-functions (MLRO, Data Protection Officer, Responsible Gambling lead) report into the CCO. In some structures the MLRO has a direct board reporting line for AML independence.
How does compliance differ from legal?
Legal advises on what the rules are; compliance implements and operates the controls. The two work together intensively but have distinct scope. Compliance owns operational policy, training, monitoring, and reporting. Legal owns contracts, litigation, regulator correspondence, and licensing.