Fraud Prevention
Definition
The teams and systems that detect bonus abuse, payment fraud, account takeover, multi-accounting, and collusion across an operator's player base.
Why it matters
Related terms
- Account Takeover (ATO)Compliance
A category of fraud in which a third party gains control of a legitimate player account to extract funds, exploit bonuses, or launder money. A priority for operator fraud and CX teams.
- Bonus AbuseCompliance
Patterns of play designed to extract value from promotional offers without genuine engagement. A core fraud and risk discipline within operator teams.
- Multi-Account DetectionCompliance
The discipline of identifying when a single individual operates multiple accounts at an operator, breaching terms and conditions and enabling bonus abuse.
- CollusionCompliance
Coordinated play between accounts to defraud an operator or other players, particularly in poker. A core integrity issue.
- KYC (Know Your Customer)Compliance
The identification, verification, and risk assessment of players, performed at onboarding and refreshed periodically. The foundation of AML compliance and one of the largest sources of conversion friction.
- ChargebackPayments
A reversal of a card transaction initiated by the cardholder's bank. A significant cost and fraud signal for operators, monitored closely by acquirers.