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Course

CRM & Player Lifecycle

Beginner
1h 59m
7 lessons

Understand how operators retain, engage and grow player relationships across the full customer lifecycle.

Lessons

  1. 01

    What CRM Actually Does

    16 min

  2. 02

    Segmentation That Supports Decisions

    17 min

  3. 03

    The Lifecycle Stages

    17 min

  4. 04

    Campaigns, Channels and Messaging

    17 min

  5. 05

    Bonusing and Incentive Design

    18 min

  6. 06

    Churn and Reactivation

    17 min

  7. 07

    Measuring CRM Properly

    17 min

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