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Course

Customer Service & VIP Excellence

Beginner
2h
7 lessons

Deliver exceptional player experiences and manage high-value relationships in the iGaming sector.

Lessons

  1. 01

    Inside a Gambling Support Operation

    16 min

  2. 02

    Verification and Withdrawal Disputes

    17 min

  3. 03

    Disputes and Complaints Handling

    17 min

  4. 04

    VIP Management and Its Tensions

    18 min

  5. 05

    Recognising and Responding to Harm

    18 min

  6. 06

    Regulatory Obligations on the Front Line

    17 min

  7. 07

    Measuring and Improving Service

    17 min

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