Hoory AI
Hoory AI supplies customer support software including an AI Assistant, Chatbot Builder, call centre solution and website live chat. Its shared inbox brings together messages from channels including Facebook Messenger, WhatsApp, Telegram, Line, X, SMS and email. Incoming enquiries can be assigned according to agent workload, while the chat widget can display support hours when agents are offline. The Chatbot Builder supports custom conversation flows, and an AI Assistant can be connected to respond to customer enquiries. Workflow automation uses ticket properties, customer data and keywords as triggers. Available actions include labelling, assigning and resolving tickets, and sending messages. Rules can operate across email, chat and social media, allowing teams to configure multi-step support workflows through the same system.
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