Learning hub
Self-paced courses for the iGaming industry
Short, structured lessons on licensing, compliance, payments, and operations - built by editors and industry contributors.
Who the courses are for
Operators starting in new jurisdictions, compliance teams onboarding new hires, and analysts who need a working vocabulary across the value chain. Each course runs to about two hours in six or seven lessons of fifteen minutes or so, and is structured so you can drop in on a single lesson when you need a specific topic.
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Looking for a quick explainer instead? Our Guides cover regulation, tax, markets and compliance in focused, in-depth articles.
Browse the Guides →- OperationsBeginner2h7 lessons
Customer Service & VIP Excellence
A course on customer service and VIP management in a gambling business, where support is also where regulatory obligations meet the customer. It covers how a support operation is structured across channels, tiers and shifts, verification and withdrawal disputes and which requirements are genuinely mandatory, bonus and settlement complaints where the operator is contractually right and the customer still feels misled, how VIP programmes work and why they concentrate the sector's most serious regulatory risk, recognising and responding to signs of gambling harm in a conversation, the front-line duties that apply to staff personally, including the tipping-off restriction, and measuring service by resolution quality rather than handling speed. Written for support agents and team leaders, VIP and account managers, and the compliance and safer gambling staff they escalate to.
- OperationsIntermediate1h 49m7 lessons
Fraud & Risk Management
Fraud against gambling operators, and the controls that address it without costing more than they save. The course covers the threat landscape and why the category boundaries matter, identity and account fraud from synthetic identities to account takeover, payment fraud in both directions including the friendly-fraud problem, promotional abuse and why it is a drafting discipline rather than an enforcement one, detection systems and what a model was actually trained on, investigation practice that tests a hypothesis rather than confirming it, and building a function that reports both sides of its own effect. Written for fraud and risk teams, payments staff, and the compliance and commercial people who have to live with the controls. It assumes you know how deposits, withdrawals and bonusing work. The connecting theme is a trade-off nobody measures. Prevented fraud is counted, attributed and celebrated; declined legitimate customers are a number nobody owns. Operators that close that gap routinely find at least one blunt control costing more than the fraud it prevents.
- OperationsIntermediate1h 59m7 lessons
Operations Strategy
An operations strategy course for iGaming leaders, about the structural decisions that shape a gambling business rather than its day-to-day running. It covers why fixed cost per market drives most strategic behaviour in the sector, assessing market entry on fully loaded economics rather than headline size, a structured way to decide whether to build, buy or partner for a capability and why switching cost matters more than initial cost, organisational design across functional, market-based and matrix structures, cost structure and which costs really fall with scale, when to rely on evidence and when on judgement, and why change programmes in this sector so often fail. Written for operations, strategy and general management leads, and for anyone moving from running a function to shaping the business around it.
- OperationsIntermediate1h 59m7 lessons
Payment Operations & Fintech Strategy
An iGaming payments course covering why gambling payments are harder than almost any other e-commerce vertical and what follows from being classed as high risk. It maps the payment stack from customer to settlement, distinguishes acquirers, payment service providers, gateways and orchestration, and explains acceptance rates, decline codes and the levers that recover failed deposits. It then covers withdrawals and payout operations, payment fraud and chargebacks and why ratio thresholds matter, local payment methods as a market entry criterion alongside licensing, and the payment rules imposed by gambling regulation, open banking and account-to-account payments. Written for payments and finance teams, product managers responsible for the cashier, and anyone assessing a new market, where local method coverage often decides how much of it is reachable at all.
- OperationsIntermediate1h 36m6 lessons
iGaming Platform and Technology
What an iGaming platform is and how it is chosen, integrated, certified and run. The course covers the anatomy of a platform (the PAM and the wallet ledger, game aggregation and the seamless wallet, the sportsbook, payments orchestration, identity, screening and responsible-gambling modules, the bonus engine, reporting and the back office), the build-buy-rent decision in technical terms (white label, turnkey, proprietary and the hybrid most operators run, with an evaluation checklist that ends with exit), integrations (games, sportsbook feeds and settlement, payments, identity and geolocation, and how integrations are operated), certification, hosting and regulatory technology (technical standards, game and platform certification, change control, in-state and EU hosting, real-time regulatory feeds, security standards), data, performance and resilience (event architecture, warehouses and operational stores, spiky load, the wallet as bottleneck, redundancy, degradation, disaster recovery, observability), and running the technology organisation (teams by stage, supplier management, release trains, migrations, and where the technology is going). Written for operators choosing or replacing a platform, for product, engineering and data people entering the industry, for suppliers who want to understand the operator's side, and for compliance teams who need to know what the technology does before they certify it. The through-line is that the platform is mostly connections and a ledger, that everything an operator can differentiate on sits above the ledger, and that regulation decides what runs where and how fast it can change.