The Alcohol and Gaming Commission of Ontario (AGCO) regulates alcohol, lottery and gaming, cannabis retail and horse racing in Ontario, with a stated commitment to maintaining integrity in these sectors and protecting the safety of Ontarians. In gaming it regulates aspects of the lottery and gaming industry and takes a standards based approach, which it also applies to recreational cannabis and liquor. Its inspectors check that licensees follow the rules, and its regulatory tools include monetary penalties and a Mystery Shop Program that tests how closely licensed businesses comply. The AGCO runs hearings and appeals processes for each industry it regulates, publishes service standards, consults industry on policy and regulatory changes, and is governed by a board responsible for how it operates. It also issues charitable gaming eligibility numbers to charitable organisations.
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Ontario's regulator has settled the first suspension it has sought against a licensed igaming operator, cutting five days to two and adding an independent audit. It has not said why the penalty shrank, when the site goes dark, or whether any money changes hands.
The Crown agency that runs Ontario's online market kept a prevalence study it had promised to publish confidential once the baseline came back worse than expected, according to records obtained by the Toronto Star. A privacy commissioner's order shows how hard even the redacted records were to prise out.
Ontario's regulator has given theScore Bet the largest penalty it can impose for a single breach of its igaming standards, after a player accepted two cash-out offers on a CA$1,000 parlay and received neither. The ruling turns a cash-out figure on screen into something an operator must be able to pay.
Stake Canada Ltd. is now on the regulator's register and says it expects to be fully operational on 12 October, provided it signs an operating agreement with the Alberta iGaming Corporation. The date sits one day inside the 13 October limit for operators moving out of Alberta's grey market.
The Department of Internal Affairs opened bidding on 29 September for the right to apply for one of up to 15 online casino licences, with a reserve price it will never disclose and no idea, it says, of what the auction will raise. Alongside it, a draft testing regime spells out what the winners will have to prove about their games and platforms.
A University of Toronto and ICES study of 14 years of hospital records finds visits 154% above the expected level among males aged 10 to 29 and 116% above among men aged 30 to 44, with no change in females. The authors call it a caution for Alberta and every province considering private online operators.
The regulator found the operator failed to escalate a customer whose disclosed occupation was high risk and whose deposits reached about $189,395. NorthStar did not dispute the finding.
Ontario's regulated iGaming market has posted a near-record month in August, driven by an all-time high performance from the province's dominant online casino
The new president of the North American Gaming Regulators Association (NAGRA), Jeremy Locke, has issued a strong call for increased international cooperation,
The protracted takeover battle for Australian operator PointsBet has entered a new phase, with Japanese entertainment and technology giant MIXI formally
As Canada’s gaming market continues its digital transformation, the success of Ontario’s competitive online gaming sector is raising questions about whether
The Alcohol and Gaming Commission of Ontario (AGCO) has issued new guidance for iGaming operators, focusing on enhanced practices to identify and support